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Support

Help& Support

Raise a support ticket with the details below. We triage by priority and contact you on the email you register—typically within the window for your selected urgency.

How it works

Support ticket process

One clear path from request to response—so you know what happens after you hit submit.

  1. Raise a ticket

    Share your name, email, subject, category, priority, and a clear description of the issue so we can route it correctly.

  2. We triage by priority

    Your ticket enters our support queue. Urgent and high-priority requests are reviewed first; lower priorities follow the timelines below.

  3. We contact you

    Our team reaches out on the email you submit (your registered client contact). Keep that inbox available while we work your case.

  4. Resolution & follow-up

    We confirm next steps, close the ticket when resolved, and leave a clear record if you need to reopen or escalate later.

Priority response windows

  • Low4–7 days
  • Medium2–3 days
  • High1–2 days
  • UrgentWithin 24 hours

Raise a ticket

Tell us what you need

Fill in every field so we can diagnose quickly. After you submit, wait for us to reach out on your registered contact email based on priority.